Order Pickup Policy:

• The Fronts Shop will be open for order pickups and in-store shopping on Tuesdays from 11:00am to 5:00pm at the Leon’s Centre.
• A Kingston Frontenacs staff member will contact purchasers via email when their order is ready for pickup.
• Face masks are required.
• Please follow signage marking the designated entrance for The Fronts Shop, which is located between Gate 4 (Box Office) and Gate 3.
• Please have your photo ID ready at pickup.

 

Shipping Policy:

• The Kingston Frontenacs ship orders using Canada Post. Shipping to Canada and to the USA are available through the order shipping options. Shipping to other international destinations is available upon request ​and will be quoted on a case by case basis. Please contact info@kingstonfrontenacs.com​ for international shipping quotes.
• Shipping rates are based on the weight and size of the package, as well as origin-to-destination distance.
• Regular shipping to Canada and the USA can take up to ten business days, from the date your order is received.
• Shipping rates may depend upon the service chosen during checkout.

 

Kingston Frontenacs Return Policy:

• Exchange or refund with receipt within 60 days.
• Exchange or store credit only without receipt, or with receipt after 60 days, at discretion of Kingston Frontenacs staff.
• All returns are subject to evaluation prior to refund, exchange or credit.  Items must not be worn, used or washed.  Items must be in original packaging and have original tags.
• Items that may have hygienic concerns (i.e. masks, horns etc.) are non-refundable.
• Custom orders are non-refundable.
• Authorized refunds will be issued in the same manner as the original payment was made.
• Some restrictions apply.

 

Kingston Frontenacs Online Order Return Policy:

• Exchanges or returns must be made within 60 days of receipt.
• Exchange or store credit only without receipt, or with receipt after 60 days, at discretion of Kingston Frontenacs staff.
• Returns and exchanges can be made by calling the Kingston Frontenacs at 613-542-4042 x 6040 or emailing info@kingstonfrontenacs.com for more information.
• Shipping and handling charges are non-refundable.
• All returns are subject to evaluation prior to any refund, exchange or credit. Items must not be worn, used or washed.  Items must be in original packaging and have original tags.
• Items that may have hygienic concerns (i.e. masks, horns, etc.) are non-refundable.
• Custom orders are non-refundable.
• Return shipping and handling charges are the responsibility of the customer.
• Authorized refunds will be issued in the same manner that the original payment was made.
• Some restrictions apply.